Shipping Information
How do you send my orders?
Orders to Australian Addresses:
Novelty number plates, metal signs and surrounds will be delivered by Australia Post. On the odd occasion we may use courier.
Other items may be delivered by courier or Australia Post
Order to addresses outside Australia:
All orders are sent through Australia Post, however if the items are of greater than $100 value, for peace of mind we recommend insurance. All import regulations, customs, duties etc. will be the responsibility of the buyer.
When will my order be shipped?
We aim to ship within 2-4 business days of confirmed payment.
When will my order arrive?
Orders to Australian Addresses:
Orders are expected to arrive between 1-5 business days after shipping depending on address, choice of delivery etc.
Orders to non-Australian addresses:
Orders are expected to arrive between 2 and 7 weeks, after shipping depending on country, address, choice of delivery.
Please check the import regulations and appropriate duties taxes and any other fees that are applicable in your state and country. Customs and import costs are paid by the buyer.
Please be aware that we have no control over the delivery process after it leaves our premises. We will notify you by email once, the order has been shipped.
What if I am not home to accept my delivery?
Australia Post delivery:
Australia Post will deliver to an address and usually require a signature. If you are not there, they usually leave a card that allows you to pick it up from the local Post Office.
Courier Delivery:
Couriers will deliver to an address and usually require a signature. If you are not home, they may leave a calling card to arrange the delivery.
Please Note: If you know that you are not at home, please provide alternate address for delivery.
Can you deliver to my PO BOX address?
Any items that are delivered by Australia Post can be delivered to a PO Box.
Courier deliveries can only be delivered to a physical address (home address, work address, or other address)
How do I track the status of my order?
Once your items have shipped out you will get an email notification and a tracking number attached to it. This tracking number will be linked to the carrier tracking website and if you click on it, it will allow you to track the status of your order. In some cases tracking updates could take 24-48 hours to update accurately.
Australia Post: phone: 13 13 18
http://auspost.com.au/track/track.html
Can I pick up my order?
Unfortunately, we don’t allow pick-ups for any of our products however; in some cases we may be able to arrange a different transport method for special orders. Contact us by email for more information:
What are normal delivery hours?
Orders will be arrive during normal business hours Mondays to Fridays, except public holidays. Please refer to the section above regarding not being home to accept delivery if this poses an issue.
How can I view the status of my order?
At any time you can log into your account through our website to view the status of each item, the expected ship time of each item and also make changes like, address change, returns, cancellations etc.
We do use recycled Material?
We use new and recycle packing materials.
All products are new or handmade.